Objectives:
- To ensure that tax money was being utilized responsibly
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Solution:
- Continuous improvement culture to improve quality and efficiency of city processes and employees
- Lean training
- Kaizen Events
- Established an internal auditor to train department directors throughout the city
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Accomplishments:
Results realized at the customer:
- Over 30% reduction in the permitting process
- $175,000 cost savings
- $100,000 annual interest savings
- $100,000 savings in employee time by hiring a part-time mail clerk
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Additional Info:
- Full Story
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