FAQ

WEBSITE

Q: Do I need to set up an account on the TechSolve website to sign up for an event ot even make a single, perhaps one-time purchase?
 
A: Yes. Our system allows you to set up an account by providing your individual user information.  Upon your return, the site will have retained your information and will auto-populate the fields, saving you from having to enter it again.
 
 
Q: I filled out the form to register for the site and clicked “submit”, now what?
 
A: A confirmation email (from webmaster@techsolve.org) will be sent to the email address you provided. You must click the link provided in the email to “activate” your account.
 
 
Q: I never received an email to confirm my account. What do I do?
 
A: Be sure you have checked your spam filters and junk email boxes for the email. If you are still unable to locate it, please call TechSolve at (800) 345-4482 and ask for Jennifer (timberlake@techsolve.org).  She will confirm it for you.  
 
Q: Is there a way the contact form can add my name and email automatically so I don't have to enter it?
 
A: Not at this time. This is information is necessary so that we are able to respond to you effectively and promptly, regardless of your account status with us.

 

REGISTRATION OF EVENTS
 
Q: I clicked on the “sign up” button. Is my registration complete?
 
A: No. Your selected item has been transferred to your “cart”. You may select additional items to add to your “cart” or “check out”. The cart is located on the top right of the page (in the red bar).  
 

Q: How do I register for more than one person for an event?
 
A: Simply adjust the quantity in your “Cart” to the number of attendees you would like to register. You will input the remainder of their information when completing the transaction.

 
Q: Can I register for multiple events in one transaction?
 
A: Yes. Just click on the “Sign Up” for as many events as you would like to register for and check out. 
 
 
Q: Is there a way to add my billing address so the website automatically enters it when I sign-up for an event?
 
A: Yes. There is a dropdown for “saved address” that list any addresses previously used. Once you have selected one, all fields will populate.  

 
PRODUCTS

Q: Is the information on the Metcut or IAMS Machining Data included in the Machining Data Handbook set?

A: The Machining Data Handbook set does include the information in the IAMS Machining Data. We were once IAMS, but have since changed our name to TechSolve.

The CUTDATA CD has the same information contained in speed, feed depth of cut information found the both volumes of the Machining Data Handbook™ but not the machining process, cutting fluid, and economics of machining information found in Volume two processes. CUTDATA includes additional cutting tool materials like coated carbide, ceramics, and diamonds for several machining processes. CUTDATA offers over 100,000 machining recommendations including 22 machining processes, 12 cutting tool materials, and more than 3,750 materials/conditions.
 
Q: Do you ship your products to international locations?
A: Typically yes, but there are some restrictions.  Please call TechSolve and speak with a representative if you have questions about shipping options.

Q: Do you accept Purchase Orders as a form of payment?
A: We only accept international purchase orders, but there are some restrictions. There are sometimes problems processing international credit cards, so TechSolve will accept purchase orders from companies/people located outside of the U.S.

Q: Are there any special discounts for educational institutions or book resellers?
A: YES. We give an 18% discount off of the retail price of our products to any educational institute or book reseller.

Q: What are the approximate shipping weights of your products?
A: One pint of the Cast Iron Chips weighs approximately 3 lbs. The Machining Data Handbook set weighs approximately 12 lbs. The CUTDATA CD weighs 1 lb.

Q What method of shipping do you use?
A: Our standard shipping method is UPS Ground Service. Please call a  TechSolve representative for other shipping rates.

Q: Do educational institutions need to purchase additional licenses or seats to install CUTDATA  on more than one computer?
A: Universities and other institutes of learning (such as high schools,  technical colleges, etc.) need only pay for one license and are authorized to  install it on as many university computers as necessary to complete the  instruction. However, we do need the purchaser to sign an academic license agreement.
 
Q: How do I purchase extra seats for additional members of my company to use CUTDATA?
Answer: Each additional seat is $100 and you may call a TechSolve representative to purchase the seats.

Q: Do you accept international wire transfers as a form of payment?
A: Yes, please call a TechSolve representative for international banking codes. There is an additional $30.00 fee for each wire transfer to cover bank processing charges.

Q: When was the last time the Machining Data Handbook and CUTDATA CD were updated?
A: The Machining Data Handbook 3rd edition was last published in 1980. The CUTDATA CD version 2.0 was last updated in 2001.
 
 
Q: Is the information in the Machining Data Handbook™ the same as the CUTDATA CD?
A: Volume one of the Machine Data Handbook and part of Volume two. Volume two also contains information on different machining processes, tool geometries, cutting fluids, and economics of machining.