Healthcare Leadership Series featuring Dr. Gary Kaplan

Pursuing the Perfect Patient Experience

Dr. Gary Kaplan is the CEO of Virginia Mason Hospital. Virginia Mason is recognized as a premier example of a Lean hospital, and is the subject of the book: Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience. Join us as Dr. Kaplan provides in-depth discussion of Lean process improvement and how it can improve healthcare quality, safety, and efficiency.