We understand that Improving Patient Safety and Quality of Care are key to being a Best in Class healthcare organization. Through our services we help our hospital clients face many of today’s biggest challenges: increased demand with limited staff and facility capacity; increased work and responsibilities from new insurance and government requirements; escalated costs in operations, technology, construction, and staffing; increased transparency and competition for services; and decreased patient and staff satisfaction.

TechSolve relies on Lean and Six Sigma process improvement approaches to help our clients streamline process-driven activities while maintaining the highest standards of quality care and patient satisfaction. We have implemented sustainable improvements across multiple departments within hospitals including:

• Emergency Department
• Operating Rooms
• Clinical Laboratory
• Inpatient Pharmacy
• Patient Accounting

• Cath Lab
• Registration
• Respiratory Therapy

TechSolve's Approach

Closer to C.A.R.E.

Unlike traditional continuous improvement models, Closer to C.A.R.E ^SM is centered on enhancing the entire patient experience by enabling healthcare providers to improve patient care at a lower cost. TechSolve’s improvement model involves all levels of provider resources, from senior leadership to front-line staff, to drive organizational transformation. This approach has proven to be an essential guide to any healthcare organization striving to achieve sustainable short-term and long-term operational excellence.

 

Core Development
To ensure the overall success of the improvement initiative, TechSolve’s approach provides a framework for changing the mindset of stakeholders through collaboration and empowerment. This results in a hard-wired culture of excellence dedicated to process performance measurement, staff engagement, and sustainment of accomplishments.

Assess
TechSolve partners with the cross-functional team to develop an improvement road map that “reveals the path” from the current condition to future condition.

Rapid Improvement
Using the improvement road map as a guide, TechSolve drives significant results through team-based rapid improvement activities – focused, implementation-oriented activities that achieve significant change in a very short amount of time.

Embed
With a new culture of awareness in place, the patient care delivery team will continuously find areas of improvement – ensuring lasting gains in patient-centered care.

TechSolve Core Healthcare Services

Lean Process Improvement

TechSolve's expert facilitators have driven process improvement in every aspect of healthcare-direct patient care, clinical support services, non-clinical and administrative areas, and revenue cycle. 

Lean Transformation

To create and organization of problem solvers, TechSolve works with your Organization Development, Process Improvement, and Quality Departments to create a customized plan for spreading the Lean approach throughout all areas of the organization. 

Lean Training and Certification

TechSolve's approach to training, gives participants hands-on proactive in using the Lean tools, followed by development of a project within the participants area of responsibility. 

Electronic Medical Record Implementation

TechSolve understands the effort that it takes to plan, implement, and maintain processes that interact with your EMR. We recommend mapping the current state of the process to identify potential gaps in the process as part of implementation planning.

Click on our Healthcare Brochure to download a copy of TechSolve’s Lean Healthcare Services.

To find out how you can get started implementing Process Improvement in your Healthcare System, contact Doreen Stanley at 513-948-2041, leanhealthcare@techsolve.org.